Posted on Google  
 
  
 
 
 Janet Barelli 
 
17 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Over and beyond service from this company great communication, trustworthy, friendly, and fast. I would recommend this company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ron Clark 
 
18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
"Outstanding service and professionalism! We have already enjoyed eight years of seasonal comfort since Coastal Energy upgraded our ageing forced air gas furnace and added central air. But maintenance is also important, so we just had our HVAC system and tankless hot water system inspected and serviced. A very thorough, professional, and friendly service call has ensured us of continued reliability and safety. We highly recommend Coastal Energy for all your HVAC needs." Ron and Marie Clark, Nanaimo
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Caroline Allan 
 
18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great experience with this HVAC company! They installed a new heat pump, mini split, and furnace for us, and everything went smoothly. The team was super efficient, knowledgeable, professional, and great to deal with. They did an excellent job and made the whole process easy. Highly recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Maryna Putter 
 
20 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service,on time, efficient .
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandra Parker 
 
28 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Had routine maintenance on my heat pump. When I bought the heat pump also bought the 3 year service plan. Coastal energy have given excellent service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandra Dumouchelle 
 
29 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Crew went above and beyond!!! Installed A/C, ensured that my HVAC was running efficiently, even helped troubleshoot my tankless water heater, and to top it off discovered my gas meter was leaking and contacted Fortis on my behalf.   I have nothing but great things to say about Coastal Energy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dark Clouds 
 
29 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
When our air conditioner suddenly stopped blowing cold air, I called Coastal Energy.  I was happy that they could send out a technician that same day. When the repair guy arrived, he found the problem quickly: the capacitor needed to be replaced.  "Good news," he said, "of all the things that could be wrong, this is the least expensive to fix." Since he didn't have the part on his truck, he had to run out to a supplier, but once he returned, he installed the new capacitor in less than 10 minutes. In fact, the entire service call totalled 53 minutes (based on the time stamp of our security camera).  So when we received an invoice amounting to almost $550, I thought there had to be a mistake. So I called, and it turned out that there indeed was a mistake.  Even though the repair, from start to finish, including the guy's trip to fetch the required part, was just 53 minutes, we were billed 1.5 hours of labour.  When I informed them of the correct repair time and offered to send video from our security camera as proof, they adjusted the labour to one hour. Now we had a bill of "just" $470.00. Yes, I know the price of everything everywhere is increasing.  We're two seniors living on our pensions, so we're very conscious of the rising cost of living. But I honestly can't help feeling we were gouged.  Not counting the half hour the technician needed to run out and get the new capacitor, the actual diagnostic and repair, ie. opening up the AC unit, finding the problem, then fixing it, took about 20 minutes, for which we paid about $350. Which works out to around $900/hour. With the 30 minutes driving to get the part factored in, it works out to close to $400/hr. As for the part, were billed $100 even though I could find the same capacitor on Amazon for $25-30. Then of course, tax on top of everything. While their prompt and professional service was appreciated, I would not use Coastal Energy again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tom Whitlam 
 
32 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Helpful and knowledgeable service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Craig Sharun 
 
35 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a new furnace and heat pump installed.  The experience, right from the quote to install was handled very professionally.  The crew was on time and prepared to complete the work.  They were knowledgeable and everything went very smoothly.  I would definitely recommend Coastal for all your HCAC requirements.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jodi Scott 
 
46 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
From the initial quote until installation the service has been excellent.  Would highly recommend!
  
 
 
 
 
 
 
 
 
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