Privacy Policy
Last updated: September 8, 2026
Coastal Energy Ltd. (“we,” “us,” “our”) operates coastalenergy.ca. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you submit any form on our website, including quote requests, contact forms, or booking requests, we collect the information you provide. This typically includes your name, email address, phone number, and any details about your service request.
We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, and how you interact with our pages, through cookies and similar tracking technologies.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and provide the services you’ve requested
- Follow up about quotes, estimates, and scheduled service
- Send you marketing communications about our services, promotions, and offers, as described below
- Improve our website and marketing based on how visitors use our site
Email Marketing and Consent
When you submit a form on our website, whether that’s a quote request, a service inquiry, or a booking, we treat that as an inquiry or the start of a business relationship. Under Canada’s Anti-Spam Legislation (CASL), this gives us implied consent to send you commercial electronic messages related to your inquiry or our services for a period defined by law.
If you become a customer, our implied consent to contact you renews with each new purchase, service, or contract, consistent with CASL’s existing business relationship provisions.
Where you provide express consent, such as by checking an opt-in box on a form, we may continue to send you marketing communications until you withdraw that consent.
You can withdraw consent and unsubscribe from our marketing communications at any time. Every marketing message we send includes a working unsubscribe mechanism, and we process unsubscribe requests within 10 business days as required by CASL.
We retain records of how and when consent was obtained or implied, in line with CASL’s record-keeping requirements.
Advertising and Tracking
We run advertising campaigns through Google Ads and social media platforms, including Meta (Facebook and Instagram). As part of these campaigns:
- We use tracking pixels and conversion tags on our website to measure ad performance and show you relevant ads based on your visit to our site (commonly known as remarketing or retargeting).
- We may upload customer contact information, such as email addresses, to advertising platforms like Google and Meta in a secure, encrypted (hashed) format to reach existing customers or find similar audiences. These platforms do not receive your information in plain, readable form.
- These advertising platforms have their own privacy policies governing how they handle this information. We encourage you to review Google’s and Meta’s privacy policies for more detail.
Cookies
Our website uses cookies, small text files stored on your device, to support site functionality, remember your preferences, and support the advertising and analytics described above. You can control or disable cookies through your browser settings, though some site features may not work properly if you do.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, such as our CRM, email marketing platform, and website host
- Advertising platforms, as described above, for marketing purposes
- Legal or regulatory authorities, where we are required to do so by law, or where necessary to protect our rights, property, or safety, or that of our customers, in accordance with applicable law in British Columbia and Canada
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining our customer relationship with you, complying with legal obligations, and resolving disputes.
Your Rights
Under Canadian privacy law, including BC’s Personal Information Protection Act and PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request that we delete your personal information, subject to legal or contractual retention requirements
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us using the information below.
Security
We take reasonable steps to protect the personal information we collect, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top reflects the most recent revision.
Contact Us
Coastal Energy Ltd. 1814-A Fremont Rd, Nanaimo, BC V9S 3H4 370 Allwood Rd, Parksville, BC V9P 1C4 Phone: 250-585-5393 Website: coastalenergy.ca